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V6 Migration Known Bugs or Issues

July 14, 2019

The SHAREit Version 6 (V6) is now live and all your requests, logins and settings should be migrated over. We're currently encountering some known issues with certain sections of the V6 software and Auto-Graphics is investigating and working on fixes.

If you are still encountering problems for one of the issues marked as "Fixed" below - please let us know!

  • Live Shelf Status "Presumed Available" Errors: After the January 29th software update, live shelf status libraries are reporting a large increase in "Unable to determine availability at [CODE] - presuming available." errors where the live shelf check fails. A-G applied a fix at 9:15AM Wednesday February 12th for this issue and some libraries may see an improvement. Auto-Graphics is working an a software fix for remaining libraries that will be available hopefully beginning of April 2020.
  • Owned by My Library: Some libraries have reported that the "Show Owned By This Library Notification Message" feature may not be working for all libraries or all records. Please let us know if this issue is occurring at your library/site and provide some example records for the open Auto-Graphics HelpDesk ticket. Auto-Graphics is exploring a fix for this issue.
  • Request & Submit Button Issues: The “Submit” button does not display on the request form when using Safari Mojave and the "hand" request icon is not currently working on all Brief Record Displays for Guests. Auto-Graphics is working on fixes for these issues and expects to have them resolved in our next software update beginning of April.
  • Duplicate Mobile Request Button for Patrons: On Full Record Details only, a duplicate request button saying "I Want It!" is displaying on Mobile browers for patrons. This does not impact requesting by patrons, as both request buttons work, and does not display for logged in Staff. Auto-Graphics is investigating this issue.
  • Multi-Copy Requests from Blank Forms: The Blank ILL form is currently not displaying the “Number of Copies Needed” field so staff cannot initiate multi-copy requests when using the Blank ILL form. Auto-Graphics is working on a fix for this issue and expects to have it resolved in our next software update beginning of April.
  • Pick List Sort Print Issues: Pick Lists are not keeping the sorted order when printing. Auto-Graphics is adding a new Pick List window with a sort option to resolve this problem. Staff will be able to select a field and choose ascending or decending print order. This fix should be available in our next software update beginning of April.
  • Printer Workstation Set-up Issues: The most recent version of Chrome (v.80) may cause issues when setting up workstation printers with SHAREit V6. At this time, they recommend switching to the Firefox browser if you encounter printing issues. Auto-Graphics is working on a way to bypass the issues when using Chrome.
  • Patron Request Form "Request Type Options": Currently patrons cannot swap from the Returnable (loan) form to the Non-returnable (copy) form while on a union database record (eg. a Book record). Patrons can only swap while using the Blank Request form. Auto-Graphics is investigating this change from V5 and hopes to have it resolved soon. Auto-Graphics is exploring a fix for this issue.
  • Scoping & Labelling: Currently the Scoping & Labelling feature of the software may not display categories corrrectly. This is a display issue only and we hope it will be resolved in the future. Auto-Graphics is exploring a fix for this issue.
  • *Fix Available: Contact Us* Blank "Advanced Search" or "Your Favorite Resources": A few libraries have reported that they only see a blank page, when logged in with their Staff account, while viewing the Advanced Search or your account settings "Your Favorite Resources". Please contact us with the account name you're using so we can send it to Auto-Graphics and offer you some work-arounds while A-G investigates the issue. Contact Us for assistance applying this fix to your user accounts.*
  • *FIXED March 9th, 2020* Guest Patron Request Limits: Guest patron request limits are not currently working in SHAREit V6. Auto-Graphics knows this is an important feature for our libraries and is working on fixing this issue. We will update this page and the listservs as soon as this bug is resolved. Please let us know if your patrons encounter any additional issues with Guest Request Limits.
  • *FIXED March 9th, 2020* ​Desktop Delivery link bug: The Non-returnable (copy) article "Electronic Attachment" link previously available to patrons when logging into "Guest ILL Tracking" is currently not available. Download links sent automatically to patrons using Patron Notices continue to work. Auto-Graphics is working on a fix for this issue and expect it to be resolved in our next software update on March 9th. More information in our Desktop Delivery guide here:
  • *FIXED January 29th, 2020* Borrowing Policy: Currently the new Borrowing Policy does not allow guest patrons to request from eBook or eSerial records even if it is marked as "Y" within their borrowing policy. Auto-Graphics is investigating.
  • *FIXED January 29th, 2020* Statistics Reports Issues: Currently some statistical reports are encountering a 404 Not Found and/or 401 or 403 errors when sites try to view them. Auto-Graphics is working on this issue and we hope to have it resolved soon. Additionally, after the latest release the Activity & Response Reports have been updated to allow for larger date ranges to be run. But this has resulted in some bugs (Patron Identifier fields incorrect) and changes (eg. Pickup Location missing) that we've requested Auto-Graphics investigate and resolve as soon as possible. Please let us know if you encounter any additional issues/bugs with Statistics reports!
  • *FIXED January 29th, 2020* Download MARC Records: The issue with the MARC "empty file" when Staff tried to download records from SHAREit V6 has been resolved. Please let us know if you continue to encounter any issues with downloading MARC records from Illume.
  • *FIXED January 29th, 2020* Overdue Status & Rejected Renewals: Overdue items that were rejected for renewal were going back to the borrower in Overdue status. This has been corrected and they will now go into Rejected Renewal status (as in V5).
  • *FIXED January 29th, 2020* Full Record Display Truncation: Some information in the left-sidebar of the Full Record Display was truncated making it difficult to read. This has been improved so more of the "Title" and all of the "Found In" (eg. BC Union Catalogue) information will now display.
  • *FIXED November 20th, 2019* ISO Issues with Will not Supply messages - Some ISO partner libraries (eg. SFU & RRU) have reported that the "Will not Supply" messages they're sending from their ILL software (eg. Relais or VDX) are not being received by SHAREit V6. Therefore requests they cannot supply are remaining in the Borrower's Pending until the ISO site's Days to Respond expires and the request moves on to other lenders. Please contact an ISO library if you want to clarify the status of a request languishing in your Pending.
  • *FIXED November 20th, 2019* Mobile Issues: A variety of issues are currently occuring for mobile browser users including Entering search terms on mobile does work; but selecting a Title or Author suggestion when performing a basic search on mobile does not recognize the selected search resources. Please let us know if you continue to encounter any issues on mobile.
  • *FIXED November 20th, 2019* Diacritics & Special Characters - Auto-Graphics will be implementing a variety of fixes for issues searching for and requesting from records that have diactrics (eg. accent ague) and special characters (eg. plus + signs). A bug impacting ERTI Smart-builds of lender lists from records with special characters should also be fixed in next update. Please let us know if you continue to encounter any of these issues.
  • *FIXED November 20th, 2019* "Total Results" Wording: The message displaying at the top of search results has been clarified so it no longer implies there are missing page results.
  • *FIXED November 20th, 2019* Quick Links Menu: Quick link menu items have been updated to differentiate between Borrower or Lender actions. Check-out our Quick Links guide for information on updating your menu.
  • *FIXED November 20th, 2019* Request This Item "hand icon" button - The request icon shortcut is currently not working for guest patrons on the secondary record results screen after using the Merged or Clustered view. Auto-Graphics is working on the issue. We recommend patrons use the Request this Item button on the Full Details or initial results screen. Staff can also update the patron view to "No Grouping" to show a working shortcut on the non-merged/clustered search results. The non-functional request button has been removed to avoid confusion.
  • *FIXED November 6th, 2019*"Pickup Location Options" field not displaying: After the November 5th software update, some libraries may not have the "Pickup Location Options" field activated for Patrons or Staff. Requests that were created prior to the update still maintain the pickup locations chosen previously. Auto-Graphics is working on an urgent fix for this critical issue and applied it this afternoon already. Requests created by Staff or Patrons this morning may need the Pickup Location manually updated.
  • *FIXED November 5th, 2019* Non-returnable (copy) Form Mandatory Article Date: Previously in V5, just the Year field was mandatory in the Article Date for Non-returnable (copy) forms. Currently in V6 all three (3) fields (Year, Month & Day) are mandatory. Auto-Graphics hopes to apply a working fix in the next scheduled software update on November 4th.
  • *FIXED November 5th, 2019* Participant Record: ILL Pickup Locations: ILL Pickup Locations can now be edited/updated without affecting current, open requests. For example updating a Branch Name to say "Closed" or adding or deleting a branch.
  • *ENHANCEMENT November 5th, 2019* Batch Status Update: This software update includes one of our Enhancement requests to be able to batch update the status of requests. If your library has requests long languishing in "Returned" status please contact us for assistance updating them to Complete.
  • *FIXED November 5th, 2019* Mobile Issues: A variety of issues are currently occuring for mobile browser users including the Staff Function "Modify Existing Request" (only works when logged in as Staff) and "Download Record" option displaying.
  • *FIXED October 23rd, 2019* Request Type Error - When staff swap a request type from "Returnable (loan)" to “Non-returnable (copy)” during request creation, the request type reverts to "Returnable (loan)" within the Request Manager. The non-returnable Article field data is not lost and can be displayed again by swapping to "Non-returnable (copy)" within Awaiting Approval. Auto-Graphics is expected to have a fix for this issue in our next update.
  • *FIXED October 23rd, 2019* ISBN Searches - The ISBN search index currently has issues searching ISBN fields for both 10 & 13 character ISBNs. Auto-Graphics is expected to have a fix for this issue in our next update.
  • *FIXED October 23rd, 2019* Disclaimer Notice - Some libraries may not see their Disclaimer Notice, activated in Participant Record, displayed on forms. Please let us know if you continue to see any issues with your notices after the fix.
  • *FIXED October 23rd, 2019* Publisher Facet - Currently the publisher facet/filter (left-hand side of results) displays the Place (eg. Toronto) or Year information rather than the Publisher Name. Auto-Graphics is expected to have a fix for this issue in our next update.
  • *FIXED October 9th, 2019* Archival Mixed Materials Bug All new requests are being created with the "Archival Mixed Materials" format, even if they are books or dvds Auto-Graphics has been notified and applied a temporary fix. Please let us know if any of your requests are still being created with the wrong material type after October 9th!
  • *FIXED October 9th, 2019* Pick Calendar Issues: The Need-by pick calendar when creating a request is not currently available for logged in Staff or guest patrons (where libraries have allowed them to use it within their Participant Record). Staff can instead update the calendar/date from the request in Awaiting Approval before sending it to lenders. Auto-Graphics is working on the issue.
  • *FIXED October 9th, 2019* Mobile Browser Page View Permissions: The ILL Staff Page "Illume Support" was visible on mobile browsers to guest patrons. Information on this page is also publicly available on the internet but the link should be hidden unless logged in.
  • *FIXED July 31st, 2019* Browser Compatiblity: We've received reports that many versions of Firefox (v.44, v.52, v.61 & v.62) that should be supported according to Auto-Graphics, are currently showing errors when requests are submitted (spinning wheel and requests don't submit). Auto-Graphics has investigated the problem and they believe they'll have a fix soon, but in the meantime we recommend updating your Firefox to at least v.66 or using Chrome is possible. Please check-out the chart from A-G to see if your browser should be compatible with SHAREit V6Note: Internet Explorer is not supported.
  • *FIXED July 31st, 2019* Blank Request Form Copies Field: The "Number of Copies Needed: (over 1 creates multiple requests)" field should not exist on a Blank Request Form. Auto-Graphics is working on correcting this issue soon!
  • *FIXED July 31st, 2019* Article Month/Day Stuck: The Article Month/Day gets stuck on "Fall" and "31" no matter what date is chosen.
  • *FIXED July 31st, 2019* Your List" icon (screenshot below): is occasionally showing on the guest patron screens. This is just a graphical user interface glitch, as saving items to a list is not activated for guest patrons at this time. Clicking the list shows the empty list pop-up. The Auto-Graphics Development Team is working on a fix for this issue.
  • *FIXED* Search Indexing - Some searches for known records/items may currently fail due a partial failure of the indexing of our union database. Auto-Graphics is working on the issue and we hope the database will be completely re-indexed again very soon!
  • *FIXED* Union Database Updates: Your recent record uploads have not yet been loaded to the union databases due to an issue with the V6 import bibtool. Auto-Graphics is workring on the issue and the backlog of uploaded records will be loaded once the script is fixed. The ShareFile is currently unavailable and we will update the listservs when it's available again.

Please let us know if you encounter any additional bugs or issues with the new software or have any questions!