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Most recently published FAQs are available below. Or check-out all available
My requests are stuck in Awaiting Lenders how do I approve them?
Can we update our Brief Record or Full Record display fields?
How can I restore normal Request Manager workflow when we re-open after our COVID-19 temporary closure?
How do I add my Syndetics or other subscription book jackets or cover art to Illume?
Can our patrons swap from the Returnable (loan) form to the Non-Returnable (copy) form to request a Book Chapter?
Can we set a default number of copies need for Blank or Multi Copy forms?
Can we customise our patron tracking messages that display under Guest ILL Tracking?
How do Reading Centre's submit ILL requests?
How can I get help with the Canada Post Shipping tool?
Why did the request we borrowed go to Overdue so quickly even though we just Received the item?
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