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When I click on "Request this Item" some lenders aren't showing up in the lender list. How do I manually edit my lender list build instead?

[Lender Lists & ERTI Smart-build] This is a known sporadic issue with some records and a variety of lenders (eg. SFU, UBC, and a variety of public libraries) that has been reported to the vendor. It is related to the ERTI smart-build matching algorithms and Z39.50 issues and we're working with the vendor Auto-Graphics to make improvements.

September 2021: Recent updates to the configuration of our live Z39.50 search targets has improved the ability of the ERTI smart-build to pull in applicable lenders (eg. BVAU) automatically! Please contact us if you continue to encounter any search/display or ERTI smart-build issues with either the Union Database or live Z39.50 only University (SFU, UBC, UNBC & UVic) Search targets/resources.

Borrower "Awaiting Approval" requests within your Request Manager can be edited manually to add new lender codes. Click on the Full Details of a request to view the "Lender List" field and add codes using the following format:

  • library code, days to respond, call number (optional)

You can increase or decrease the number of days depending on how long you want the library to have to respond. Recommended minimums for Illume (SHAREit) Libraries (4 days) and Relais-ISO libraries (7 to 10 days). For example:

  • BVAU, 7, HV6275 .F45 1999

Check the Illume Library Codes list for available SHAREit library codes. Contact us if you wish to send us your example request errors to add to the open tickets.