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COVID-19: Re-opening Interlibrary Loan Services in Illume (SHAREit V6)

August 20, 2020

With the recent announcement of BC's Restart Plan and the Libraries Branch announcement of the Provincial Resource Sharing Programs, Interlibrary Loan (ILL) and BC OneCard, re-opening on August 18, 2020, some libraries may be considering accepting Returns of physical materials or re-opening soon with services such as curbside pick-up of physical items and resumption of Interlibrary Loan Borrowing or Lending services.​

Returning Lender Materials in Illume:

  • Confirm Library Accepting Returns - Before returning any physical materials please check that the Lender Library has Staff available to process shipments and that they're accepting returns of their materials. 
  • Want to check if another library still has Holiday List closure dates? Search by Library Name or Code under Staff Dashboard > ILL Admin > Search Library Information to view their current Holiday List configuration.
  • Public Libraries:
  • Academic Libraries:
  • Additional Notes:
    • Please Note: Libraries can process Returned materials via the request number in Illume (SHAREit V6) without re-opening for Borrowing or Lending.
    • Lost Items - We recommend that libraries do not mark items as Lost in Illume, even if an item has been returned, until they've contacted the other library directly and at least 30 days or more have passed since an item has been marked "Returned" in Illume. Marking requests as status "Lost" in Illume reduces the status update options available and results in the request being deleted within our consortial Days to Delete (180 days) or earlier due to bugs/issues. Canada Post delivery times have also increased during Covid-19 and materials may take longer than expected to arrive. 
    • Missing Requests - Can't locate a request to return or check-in? It may have been marked as Lost and accidentally deleted too soon by the system. Some request/status information, such as lender/borrower, is available under your Staff Dashboard > Statistics > ILL Statistics > Activity and Request Reports > Request Records (Excel only) report. Check-out our Statistics guide for more information or contact us for assistance with your statistics reports. We can also submit a HelpDesk ticket to Auto-Graphics, if desired, to investigate the additional History Information of a request. Unfortunately requests that have been deleted cannot be restored to the SHAREit software and must be tracked or counted as exceptions.

Re-opening for Lending in Illume:

Re-opening for Borrowing in Illume:

COVID-19 Home Page or Footer Notices in Illume:

If you have any questions or would like assistance updating your Illume (SHAREit V6) please don't hesitate to contact us. The Illume Administrative Support Centre will continue to remain open!

Post-Secondary Libraries/Institutions Accepting Returns & Re-opened:

The following list may not be complete, please contact a library directly for additional information. Contact us to update your information! Check here for the Public Libraries Accepting Returns (list updated twice weekly and contact <> to be added to the list.

Physical materials can be Returned and both Non-returnable (copy) and New Print Returnable (loan) items can be borrowed.
Institution Special Notes
Capilano University (BVAC) Re-opening full services August 19th. ILL requests may experience processing and shipping delays, as staff are on rotation schedule and available on-campus only partially during the week.
Coast Mountain College (Prince Rupert) (BPRC)  
Coast Mountain College (Terrace) (BTEN)  
Nicola Valley Institute of Technology (BMN) Shipping delays may occur due to staffing.
Okanagan College (BKOC) Shipping delays may occur.
Royal Roads University (BRCZ)   
Selkirk College (BCS)  
University of Victoria (BVIV) Reminder: Libraries may be charged a fee to fullfill requests.
Yukon University (YWC) Shipping delays may occur due to on-campus Staff rotations. **Updated Shipping Address in their Library Profile** 
Re-Opened for All Copy Requests
Physical materials can be Returned and library is accepting Non-returnable (copy) requests including scan from print requests.
Not accepting new physical Returnable (loan) requests at this time.
Douglas College (BNWD) Accepting scan from print requests (eg. print journal articles or book chapters). Processing delays may occur as staff schedules are still on rotation.
Emily Carr University of Art + Design (BVAE) Accepting scan from print requests (eg. print journal articles or book chapters). Libraries can submit a Blank Request form or send an email to <> to request Book Chapters. Book requests are otherwise automatically deflected by the BVAE system Lending Policy.
Justice Institute of BC (BVAJI)  
Langara College (BVAL) Accepting scan from print requests (eg. print journal articles or book chapters). Processing delays may occur, as Staff are not available full-time on-campus.
Simon Fraser University (BVAS)  
Thompson Rivers University (BKCC) Processing delays for scanning items from print sources may occur as staff time on campus is limited.
University of Northern BC (BPGU) Returns may experience processing delays as Staff time on-campus is limited to only every few weeks.
University of the Fraser Valley (BCLF) Accepting scan from print requests (eg. print journal articles or book chapters) for academic libraries only. Staff usually available Monday-Thursday to scan print articles or book chapters.
Vancouver Island University (BNM) VIU can provide Non-returnable (copy) requests, including scan from print, which are processed 1-2 days per week.
Returns and Ejournal Copy Requests Only
Physical materials can now be Returned but library is only accepting Non-returnable (Copy) requests for EJournal articles.
Not accepting new Returnable (loan) requests at this time.
BC Institute of Technology (BBIT)  
Camosun College (BVIC)  
College of New Caledonia (BPGC)  
North Island College (BCOM) Physical materials can be Returned to any campus as of September 2nd. NIC will return borrowed returnable loans when possible.
Vancouver Community College (BVAV)  
Returns Only
Physical materials can now be Returned but library is not accepting Non-returnable (Copy) requests or new Returnable (loan) requests at this time.
Is your Post-secondary library allowing returns or new print returnable loan ILLs? Contact us to update your information!