Can my library create custom Lender Lists?
[Lender Lists & ERTI Smart-build] As of November 2024, the SHAREit software now has an option to create additional separate custom Lender Lists.
You are here
Frequently Asked Questions
How do I update my Request Manager category settings?
[Staff Settings & Customisations] Staff can update the columns or filters that appear in their Request Manager's Borr
What wildcards are available in Patron and Staff Notices to automatically insert request info into email notifications?
[Patron-Initiated Interlibrary Loans] A variety of hastagged formatted wildcards are available in SHAREit to automatically insert information from
Can we create pre-populated Request or Search links for SHAREit?
[Patron-Initiated Interlibrary Loans] Libraries with Patron-initiated interlibrary loan requesting activated can also activate p
How do I download an attached PDF article when Desktop Delivery shows an error while using Chrome?
[Bug Issues] Some libraries may be encountering occasional bugs with viewing a PDF directly in the Chrome browser PDF viewer app.
Can Borrowers configure Retry requests to automatically approve again?
[ILL Requests] As of July 14th 2022, the SHAREit vendor Auto-Graphics has added a highly requested enhancement feature that allows Library Administrators to set-up
What is the difference between Permanent Patron accounts and Guest Patron requesting?
[Patron-Initiated Interlibrary Loans] Within the SHAREit software, patrons can create requests using the temporary Guest patron-initiated requ
Can we change where my library appears on the System-Wide Lender List or Preferred Lender List?
[Lender Lists & ERTI Smart-build] The ERTI Smart-build within the SHAREit software uses a library's primary Preferred
Which libraries are using ISO and non-SHAREit software?
[ISO Partners] Some libraries partner with or participate in the Illume system using alternate non-SHAREit ILL software like Relais or VDX.
My requests are stuck in Awaiting Lenders how do I approve them?
[Bug Issues] The ERTI Smart-build script that searches all activated targets (union databases and Z39.50 targets) and builds the lender list, occasionall