How do I download an attached PDF article when Desktop Delivery shows an error while using Chrome?
[Bug Issues] Some libraries may be encountering occasional bugs with viewing a PDF directly in the Chrome browser PDF viewer app.
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Frequently Asked Questions
Can Borrowers configure Retry requests to automatically approve again?
[ILL Requests] As of July 14th 2022, the SHAREit vendor Auto-Graphics has added a highly requested enhancement feature that allows Library Administrators to set-up
What is the difference between Permanent Patron accounts and Guest Patron requesting?
[Patron-Initiated Interlibrary Loans] Within the SHAREit software, patrons can create requests using the temporary Guest patron-initiated requ
Can we change where my library appears on the System-Wide Lender List or Preferred Lender List?
[Lender Lists & ERTI Smart-build] The ERTI Smart-build within the SHAREit software uses a library's primary Preferred
Which libraries are using ISO and non-SHAREit software?
[ISO Partners] Some libraries partner with or participate in the Illume system using alternate non-SHAREit ILL software like Relais or VDX.
My requests are stuck in Awaiting Lenders how do I approve them?
[Bug Issues] The ERTI Smart-build script that searches all activated targets (union databases and Z39.50 targets) and builds the lender list, occasionall
Can we update our Brief Record or Full Record display fields?
[Software Customisation] Both the Brief Record and Full Record displays can be customised with your desired MARC fields and subfields.
How can I restore normal Request Manager workflow when we re-open after our COVID-19 temporary closure?
[Holidays or Closures] Re-opening the Illume (SHAREit V6) software only involves removing/deleting your current Holiday List d
How do I add my Syndetics or other subscription book jackets or cover art to Illume?
[Software Customisation] Since the initial launch of Illume (SHAREit V6), Auto-Graphics has supplied free-of-charge cover jacket art from various sources including
Can our patrons swap from the Returnable (loan) form to the Non-Returnable (copy) form to request a Book Chapter?
[Patron-Initiated Interlibrary Loans] As requested by BCUC members, Auto-Graphics has added a new configuration option in SHAREit V6 to allow guest patrons to swap between